Returns & Exchanges
Because some products such as Face Masks, Protective products etc. To protect your health and safety，they are unfortunately not eligible for returns or exchanges. If the product has arrived defective, please contact us within 1 weeks of receiving the product so we can provide you with a replacement.
We want you to be 100% satisfied with your Uponpure purchase. If your order is eligible for a return or exchange, if we’ve made a mistake, or the item arrived defective, please contact us at firstname.lastname@example.org and we’ll do our best to make things right.